Customer Service Representative

🍊 Customer Service Representative

🏢 Chemwatch UK
📍 Remote (Work from Home)
💰 £24,420 – £38,855 per year
🕒 Full-time (40 hours/week)
📅 Monday to Friday | 8-hour day shift

🌍 About the Company

• Subscription-based chemical management & compliance software

• Global team headquartered in Melbourne, Australia

• UK team supports sales & customer service across the UK and Europe

• Fully remote UK workforce 🏠

🚀 What You’ll Be Doing

• 📊 Organise & deliver product demos

• 🤝 Participate in sales meetings

• 🎤 Attend exhibitions & conferences (1–2 per year)

• 💻 Support and host webinars

• 🎓 Conduct client training sessions

• 📧 Maintain CRM systems & email marketing tools

• 📝 Take notes & manage action items during client meetings

• 📞 Contact customers to assess satisfaction & needs

• 🛠 Troubleshoot technical issues

• 🎫 Log and follow up on customer support tickets

• 🧠 Create learning content when needed

• 📂 Handle day-to-day admin tasks

• 🔬 Liaise with internal chemists & regulatory specialists and translate technical info clearly to clients

✅ Minimum Requirements

• 💪 Self-motivated & productive while working remotely

• 💻 Tech-savvy and comfortable learning new software

• 🔍 Strong independent problem-solving skills

• 📚 Able to use knowledge bases to find solutions

• 🧾 Confident using Google Suite (Gmail, Docs, Sheets, Drive, Forms)

• 🗣 Clear communicator with team & customers

• 🌎 Flexible with working hours (global company)

• 🤝 Comfortable working with diverse teams

📌 Required

• ✈️ Ability to travel for exhibitions & meetings

• 💻 Reliable personal computer

⭐ Preferred (Nice to Have)

• 🎓 Associate’s or Bachelor’s degree (Business or Laboratory Science)

• 💼 Sales or customer service experience

• 🧪 Experience in EH&S or manufacturing environments

• 🏠 Experience working remotely

• 🎥 Skilled with Zoom, WebEx, Skype, etc.

• 👥 Comfortable presenting to small groups online (3–10 people)

• 🌍 Bilingual

🎁 Benefits

• 🏠 Fully remote

• 🧘 Work-from-home flexibility