Customer Service Advisor

☎️ Customer Service Advisor – Insurance

Organisation: British Insurance Brokers’ Association (BIBA)
Contract: 12-month fixed term
Hours: Full-time, 37.5 hours per week
Schedule: Monday–Friday, 9:00am–5:30pm
Location: Fully remote (UK only)

💼 About the Role

BIBA is hiring a Customer Service Advisor to join its outsourced contact centre team.

You’ll handle inbound calls, guide customers to the right insurance brokers, and explain the value of BIBA’s insurance portfolio. This role combines strong customer service skills with light consultative selling — ensuring customers understand their options while maintaining trust and professionalism.

If you’re confident on the phone and experienced in insurance or regulated environments, this could be a solid remote opportunity.

🧩 What You’ll Be Doing

• Answering inbound calls and asking relevant qualifying questions

• Connecting customers to suitable insurance brokers

• Explaining the value and benefits of BIBA’s portfolio

• Handling objections with empathy and professionalism

• Logging call outcomes accurately and efficiently

• Delivering a high standard of service on every interaction

✅ What They’re Looking For

• Experience in insurance or customer service environments

• Strong communication and listening skills

• Confident handling objections and challenging queries

• Comfortable using CRM and contact centre systems

• Professional, adaptable, and self-motivated

• Customer-first mindset with solution-focused thinking

🖥️ Homeworking Requirements

Windows:

• Windows 11 (24H2 or later)

• 8th Gen Intel i-Series or 3rd Gen AMD Ryzen (or later)

• 16GB RAM

• 15GB+ free storage

Apple/macOS:

• macOS 14 (Sonoma) or later

• 8GB RAM minimum

• 15GB+ free storage

Mobile Device Required:

• iOS 17+ or Android 13+ (for multi-factor authentication)

Internet Speed Minimums:

• Ping: Max 20ms

• Download: 20 Mbps

• Upload: 5 Mbps

Chromebooks and Windows S Mode are not supported.

🌟 Why Apply?

• Fully remote UK-based role

• Stable Monday–Friday hours (no weekends)

• Opportunity to work with a respected insurance body

• Structured, professional contact centre environment