Phone Support Specialist (Remote – UK) 📞🏡
Company: CARE ADHD (Centre for ADHD Research and Excellence)
Location: Fully remote (UK residents only, right to work required)
Type: Full-time, permanent
Salary: £26,000–£28,000 per year
Why this role matters 💙
CARE ADHD is on a mission to make ADHD assessments and treatment more accessible and affordable across the UK. As one of the fastest-growing HealthTech providers outside the NHS, they’re building a compassionate, client-centred service — and this role sits right at the heart of it.
You’ll be the first voice clients hear, supporting people who may be anxious, overwhelmed, or unsure where to turn. If you’re calm, empathetic, and confident on the phone, this is a role where your impact is felt immediately.
What you’ll be doing ✨
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Answer incoming calls from private clients and NHS patients
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Handle enquiries about ADHD assessments, treatment options, and services
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Guide callers to the right team or next step
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Log calls accurately and follow up when needed
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Support distressed or anxious callers with patience and empathy
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Work closely with Client Success and Clinical teams
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Use tools like Aircall, Front, SharePoint, and MS Teams
Who this role is ideal for 🎯
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Experience in phone-based customer support (healthcare is a plus)
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Excellent verbal communication and listening skills
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Calm, reassuring manner with sensitive conversations
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Strong attention to detail and admin accuracy
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Comfortable managing a high call volume remotely
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Proactive and confident escalating issues when needed
Nice-to-haves 🌟
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Experience with EPR systems (e.g. EMIS)
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Healthcare admin or HealthTech/start-up background
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Familiarity with healthcare terminology
What you’ll get 🎁
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Competitive salary (£26k–£28k DOE)
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33 days holiday (including bank holidays)
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🎂 Paid day off on your birthday
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Fully remote setup + equipment provided
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Pension contribution
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In-person meet-ups throughout the year
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A chance to grow with one of the UK’s most ambitious HealthTech start-ups
Interview process 🤝
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Initial phone call with Talent
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Short online assessment
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Final interview with senior leadership
This is a brilliant option if you’re looking for a meaningful remote role where empathy, communication, and purpose really matter — especially for anyone drawn to healthcare, wellbeing, or mission-led work. 💼✨