Patient Services Associate

🩺 Patient Services Associate – Scan.com

Location: UK Remote
Salary: £25,000–£30,000
Type: Full-time
Department: Customer Operations (UK)
Occasional weekend hours may be required

If you want to work in digital health, this is a strong one.

Scan.com is a fast-growing healthtech company making diagnostic scans easier to book and faster to access. They work with 200+ UK imaging centres, offer 10+ scan types, have raised $60M in funding, and are already profitable.

They’re now hiring a Patient Services Associate to support patients through the entire booking journey.

💼 What you’ll actually be doing

This is a frontline operations role. You’ll:

• Manage patients from booking through to scan completion

• Handle enquiries via phone, email, and live chat

• Coordinate with imaging centres and referrers

• Problem-solve scheduling or operational issues

• Maintain GDPR and data security standards

• Hit SLAs to keep wait times low

• Suggest improvements to processes as the company grows

You’re essentially the human face of the company, making sure patients have a smooth, stress-free experience.

🎯 What they care about

You don’t need to tick every box, but strong candidates will likely have:

• Customer or patient-facing experience

• Excellent written and verbal communication

• Strong organisation and multitasking skills

• Empathy and emotional intelligence

• Comfort working in a fast-paced, growing company

• A proactive mindset

Startup experience is a bonus, not essential.

📈 What success looks like in Year 1

They want you to:

1. Deliver excellent customer service with high QA standards

2. Build strong relationships with imaging partners

3. Suggest smart improvements to how things are done

If you like improving systems instead of just following scripts, that’s a good sign.

💰 Benefits

• £25k–£30k salary

• 28 days annual leave + bank holidays

• Healthcare plan

• Pension

• Wellness budget

• Access to talking therapy

• Personal development budget

• Flexible remote/hybrid working

• Equipment provided

👀 Who this is good for

• People wanting to break into healthtech

• Strong customer support professionals ready for more responsibility

• Anyone who wants remote work in a growing, funded company

If you’re applying, focus your CV on:

• Measurable customer outcomes

• SLA achievement

• Process improvements

• Handling sensitive data

Don’t just list duties — show impact.