Junior Product Support Specialist

🍊 Junior Product Support Specialist (1-Year Maternity Cover)

🏢 Bookwhen
📍 Remote (UK)
💰 £25,000 – £29,000 per year
📄 Full-time | 1-year fixed-term contract

💡 About the Role

Bookwhen is a small SaaS company that provides online booking and reservation software for businesses running classes, events and appointments.

They’re looking for a technically minded customer support specialist who enjoys helping users solve problems and get the most from the platform.

🛠️ What You’ll Be Doing

• 💬 Provide first-line product support via live chat and email

• 🎥 Occasionally assist customers via video calls

• 🧩 Investigate technical issues and help troubleshoot problems

• 🐞 Log bugs and communicate with developers

• 📣 Answer product questions from potential new customers

• 🤖 Help improve their AI support bot

• 📅 Work 4 days on live support and 1 day on follow-ups, projects, and training

✅ What They’re Looking For

• 💻 1+ year customer support experience (live chat/email based)

• 🧠 Strong problem-solving and technical curiosity

• ✍️ Excellent written communication

• 😌 Ability to stay calm when support queues get busy

• 🤝 Comfortable working independently in a remote team

• 💬 High emotional intelligence and resilience

Nice to have:

• Experience working in a SaaS company

• 🌍 Additional languages (Spanish a bonus)

• 🏠 Previous remote team experience

⏰ Working Hours

• Monday – Friday

• 9:00am – 5:30pm (UK time)

• 1-hour lunch break

🧾 Hiring Process

1️⃣ Anonymous CV screening
2️⃣ 15–20 min intro call with CX Manager
3️⃣ Video interview + technical task
4️⃣ Final video meeting with the Founder and CX team

💡 Why this one is interesting:
Small SaaS companies like Bookwhen often give more autonomy and varied work, which can be great for building experience in tech, product support, and startups.