Customer Support Representative

🍊 Customer Support Representative

🏢 Lightspeed Systems
📍 Remote (UK)
📄 Full-time

💡 About the Role

Lightspeed Systems is looking for a Customer Support Representative to join their growing support team.

You’ll be the first point of contact for customers, helping them solve problems, understand the platform, and get the most out of the company’s SaaS products.

🛠️ What You’ll Be Doing

• 📞 Respond to customer queries via phone, email, and live chat

• 🎫 Create and manage support tickets in Salesforce

• 🧠 Perform initial troubleshooting and case triage

• 🧩 Resolve common technical and product issues

• 📚 Guide customers through product features and best practices

• ⏱ Meet service level agreements (SLAs) for response times

• 🤝 Collaborate with internal teams to improve the customer experience

• 📝 Help update knowledge base and support documentation

• 📈 Stay up to date with product updates and training

✅ What They’re Looking For

• 💬 Previous customer support or client service experience

• ✍️ Strong written and verbal communication skills

• 🧠 Good problem-solving abilities

• 💻 Ability to explain technical concepts in simple terms

• ⚡ Comfortable multitasking in a fast-paced SaaS environment

• 🗂 Experience using CRM systems (Salesforce preferred)

• 🎓 Secondary school qualification or equivalent