Customer Support (Part-Time Weekends)

🎵 Customer Support (Part-Time Weekends) – Encore Musicians

Organisation: Encore Musicians
Location: Remote (UK)
Hours: Part-time, weekends (flexible shifts)
Pay: £14/hour (freelance)

🔹 About the Role

Encore Musicians is looking for a Weekend Customer Support Specialist to help customers and musicians with bookings over live chat, email, and phone. Most gigs happen Friday–Sunday, so you’ll be the go-to person when it matters most, ensuring seamless events and happy clients.

You’ll work remotely, assisting clients with last-minute questions, resolving support tickets, and guiding prospective customers to find the perfect musicians. Additional weekday shifts may be available during busy periods (June–September).

🔹 What You’ll Do

• Respond to customer and musician queries via Intercom, email, and phone

• Resolve support tickets and escalate complex issues

• Assist clients with booking musicians and troubleshooting events

• Maintain high standards of service during busy event weekends

• Support Encore’s reputation by keeping customers confident and informed

🔹 What You’ll Bring

• Outstanding customer service skills

• Excellent verbal and written communication

• Strong organisational and prioritisation abilities

• Attention to detail in a fast-paced environment

• UK residency

Bonus skills:

• Experience with Intercom or Zendesk

• Knowledge of the events industry

• Basic numerical skills