Customer Support Executive

💰 Customer Support Executive – Part-time (Remote – UK)

🏢 Company: Chip

💷 £15,862 per annum

📅 Permanent, Part-time (24hrs/week)

🏠 Fully remote (UK)

⏰ Hours: Sat & Sun 9am–6pm + 2 weekday evenings 4pm–8pm

⚠️ No closing date — apply ASAP

🚀 About the Company

Chip is an award-winning fintech wealth app — listed as the 6th fastest growing tech company in Britain by The Sunday Times. They look after over £6 billion in assets for 300,000+ customers across savings, investments and pensions.

📅 What You’ll Be Doing

Handling customer queries across live chat, email and social media for a fast-growing fintech app.

✔️ Resolving queries via live chat, email and social media

✔️ Troubleshooting technical issues and reporting bugs

✔️ Supporting app growth and improving user experience

✔️ Working as part of a friendly, close-knit support team

🧩 What They’re Looking For

✅ Quick learner — able to get to grips with a complex system

✅ Calm under pressure and great at prioritising

✅ Friendly, positive and naturally engaging

✅ Committed to excellent written and verbal customer support

✅ A genuine interest in Chip and fintech

🎁 Benefits

✔️ Performance bonus — up to 10% cash + 5% shares

✔️ 5% employer pension contribution

✔️ Private medical insurance (medical history disregarded)

✔️ 28 days holiday + bank holidays + Christmas closure

✔️ £30/month fitness and wellbeing benefit

✔️ Annual training budget

✔️ Free ChipX subscription

✔️ Cycle to work scheme + season ticket loan