Customer Support Executive

🍊 Customer Support Executive

🏢 Chip
📍 Remote (UK)
💰 £24,762 per year + bonus potential
🕒 Full-time – 39 hours per week

💡 About the Role

Join the customer support team at Chip, a fast-growing fintech app helping people build wealth through savings, investments and pensions.

You’ll be the friendly voice behind the brand, helping customers resolve issues, answering questions, and improving their experience with the app.

🧾 What You’ll Be Doing

• 💬 Respond to customer queries via live chat, email and social media

• 🔧 Troubleshoot technical issues with the app

• 🐞 Report bugs and UX issues to the product team

• 📱 Help improve the customer experience and app development

• 🤝 Work closely with other teams across the business

⏰ Working Pattern

• 📅 39 hours per week

• 🕗 Shift-based between 8am – 10pm

• 📆 Monday to Sunday rota (may include one weekend day)

✅ What They’re Looking For

• 💬 Excellent written and verbal customer service skills

• 🧠 Ability to learn complex systems quickly

• 📋 Strong organisation and multitasking

• 😌 Calm and positive under pressure

• 🤝 Friendly, empathetic, and naturally engaging

• 📈 Genuine interest in fintech and Chip’s mission

💰 Salary & Bonuses

• 💷 £24,762 per year

• 🎯 Bi-annual performance bonus

  • Up to 10% cash

  • Up to 5% shares

🎁 Perks & Benefits

• 🏥 Private medical insurance

• 💰 Workplace pension (5% employer contribution)

• 🚲 Cycle to work scheme

• 🚆 Season ticket loan

• 📱 Free ChipX subscription

• 🧠 Employee Assistance Programme

• 🌴 28 days holiday + bank holidays + Christmas shutdown

• 📚 Annual training budget

• 💪 £30/month fitness & wellbeing allowance

• 💻 Company laptop

• ⚡ Flexible working arrangements

📝 Hiring Process

• 📄 Short take-home task

• 🎥 Video interview with Head of Talent

• 🎥 Video interview with Hiring Manager & Team Lead

• 🎥 Final interview with VP of Customer Support