Customer Success Associate

🚀 Customer Success Associate (Remote, UK)

📍 Remote (UK-based)
🕒 Full-time (37.5 hrs)
💰 Up to £34,000 + equity

🏢 About the Organisation

Vestd is a regulated sharetech platform helping startups manage equity, share schemes and fundraising.

They’re also a certified B Corp focused on inclusion, fairness and widening access to ownership.

🎯 The Role

You’ll support startup founders and growing businesses as they design and manage their equity schemes.

Key responsibilities:

• 🤝 Onboard and support founders through scheme setup

• 📞 Deliver high-quality customer success across tickets & calls

• 📈 Build long-term relationships during fundraising & hiring growth

• ⚠️ Spot retention risks and support upgrades/referrals

• 💡 Feed customer insight back into Product & Growth teams

This isn’t sales — but you’ll need commercial awareness and confidence speaking with founders.

🧠 You’ll Need

• 3+ years’ experience in a commercial/B2B/SaaS environment

• Strong communication skills (explaining complex topics clearly)

• Experience supporting startups or founder-led businesses

• Highly organised & confident working remotely

Bonus if you understand shares, equity schemes or fundraising.

🌱 Why It’s Interesting

• 🧑‍💼 Direct exposure to startup founders

• 📊 Learn equity & share scheme strategy

• 💰 Equity included in package

• 🚀 Fast-moving startup environment