E-Commerce & Community Support Coordinator

🛍️ E-Commerce & Community Support Coordinator

💆🏽‍♀️ Company: Regrowz (Natural Hair Care Brand)
📍 Location: Remote (UK-based company)
🕒 Contract: Full-time
💷 Salary: £2,093 – £3,000 per month
🎯 Level: Junior–Mid
🏡 Remote: Yes (work from home)

Regrowz is a fast-growing, community-led natural hair care brand focused on healthy hair through clean ingredients, education and consistency 🌱
They’re scaling quickly and are looking for someone who enjoys customer support, e-commerce operations, social media DMs, and light creative work.

This is a hands-on, varied role that blends customer experience, creator support, email marketing and Shopify admin.

🔑 What the role is really about

You’ll be the day-to-day support backbone of the brand — looking after customers, responding to creators, managing orders, scheduling emails and supporting paid ads with simple Canva creatives.

Perfect for someone who enjoys structured tasks, communication, and digital tools in a growing e-commerce business.

📌 Key responsibilities

Creator & Community Support

• Responding to DMs and emails from creators interested in collaborations

• Managing Instagram & Facebook messages with a friendly, professional brand tone

• Keeping community engagement positive and responsive 💬

Customer Support & Orders

• Managing customer emails, complaints and queries

• Processing replacements, refunds, new orders and chargebacks

• Handling order updates using Shopify and Fulfillable

Email Marketing & Promotions

• Scheduling Shopify email campaigns (Tue, Thu, Sat & Sun)

• Designing simple email visuals using Canva

• Updating product pricing and promotions on the website

Creative & Ads Support

• Creating, resizing and adapting creatives for paid social & Google ads

• Ensuring visuals align with brand identity and style

Website Updates

• Making minor edits and updates in Shopify (no heavy tech or backend work)

✅ What they’re looking for

• Experience in e-commerce, marketing, or beauty / hair care

• Graduate-level education (Marketing, Communications, Business or similar)

• Strong written and verbal English communication

• Confident using Shopify, Canva, Instagram & Facebook

• Organised, detail-oriented and able to juggle multiple tasks

• Customer-first mindset with strong problem-solving skills

Nice to have:

• E-commerce operations or order management experience

• Paid ads or social media creative experience

• Background with beauty, hair care or lifestyle brands

🌟 Why this role stands out

• Fully remote working 🏡

• Flexitime and sick pay

• Work with a purpose-driven, fast-growing brand

• Real responsibility across customer experience and digital operations

• Strong opportunity to grow as the brand scales

👀 This role is ideal if you:

• Enjoy customer support + social media DMs

• Like working in Shopify, Canva and email marketing tools

• Want an entry-to-mid level remote role in e-commerce

• Are organised, responsive and enjoy keeping things running smoothly